Abuse and anti-spam policy

ABUSE AND ANTI-SPAM POLICY

WHAT IS SPAM ?

‘Sending a message, especially an advertisement, to more than five recipients, is by itself spamming unless the individuals have specifically requested to be added to a mailing list on that topic. This includes both commercial advertisements and informational messages sent to recipients via electronic mail (email) as well as off-topic messages posted in Usenet discussion groups where the recipient has not requested or invited the message. Email is a person-to-person medium, not a broadcast medium.’

OUR SPAM POLICY, WHY?

Unlike senders of traditional “junk mail” who are required to pay for envelopes, materials and postage, senders of UBE/UCE can, given the nature of the internet, impose enormous costs on the recipients of their messages at little or no cost to themselves.
Costs imposed on UBE/UCE recipients include:

• ISP bandwidth used to deliver UBE/UCE
• additional IP infrastructure needed to handle UBE/UCE
• time and money wasted in filtering out and deleting UBE/UCE.

OUR POLICY

• Customers are not allowed to transmit bulk unsolicited commercial email (“UCE”) or unsolicited bulk email (“UBE”) messages to any Internet user via their Ideaspool address-space or via any other Internet connection that in any way implicates the Ideaspool of net blocks. This also counts if you are using a different provider to mail and have the intended site hosted at Ideaspool.
• Customers are not allowed to temporarily or permanently connect an insufficiently secured mail server to the Ideaspool network. Your mail server is only allowed to accept incoming email that is destined for your own email domain(s), and it is only allowed to transmit outgoing email that originates inside your own IP range or local network. Under no circumstance is your mail server allowed to accept email from outside your network for subsequent delivery outside your network. In short: your mail server must be either a starting point or an end point for email, not a transit point. Ideaspool explicitly reserves the right to block an insufficiently secured mail server without advance notice.
• Bulk mailing is only allowed using OPT-IN mailings.Iif databases are used in which the receiver did not authorize YOU, the mailer, to use his email address, will be seen as UBE/UCE and we will act accordingly, upon receiving of complaints.
• When we.re being notified of an alleged violation of our spam policy by you or one of your customers, Ideaspool will initiate an immediate investigation (within 48 hours of notification). During the investigation, Ideaspool may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our spam policy, Ideaspool may, at its sole discretion, restrict, suspend or terminate customer’s account. In case of being a First Time Offender, depending on the severity you.ll receive an official warning.
• The next time a customer is found to be in violation of our spam policy, Ideaspool will remove your DNS records without advance notice. This will stay so for 48 hours, thereafter it can be added again. For each time we receive complaints we’ll keep repeating this procedure so the mailing will cause no benefit. If your server was used to send spam we’ll setup a lock on port 25 (SMTP) for your IP’s. (Second Time Offender)
• When we keep receiving complaints Ideaspool can and will terminate the customers account.
• Ideaspool has the right to block traffic from or to other networks to prevent receiving or broadcasting UBE/UCE. This may result in temporarily loss of connection to other networks.

The Dutch version of our spam policy prevails.

If you have any questions regarding the above, please contact abuse@ideaspool.nl.